ORBLR PROTECTION

Warranty Policy

We stand behind every ORBLR product. This Warranty Policy explains your coverage, warranty eligibility, exclusions and claim process.

01

Warranty Coverage

ORBLR provides a Limited Warranty against manufacturing defects and workmanship under normal operating conditions.

  • Warranty starts from the original purchase date.
  • Coverage applies only to manufacturing defects and product malfunctions.
  • Remote diagnosis will be attempted before any physical service.
  • Repair or replacement will be determined solely by ORBLR.
  • Eligible warranty claims may receive reverse pickup support.
  • If pickup isn't available, approved self-shipping may be requested.
02

Warranty Period

Standard warranty coverage for ORBLR products.

CHARGER

2 YEAR

Limited Warranty
CABLE

5 Years

Limited Warranty
Product-specific warranty periods shown on the product page or invoice will always take precedence.
03

Lifetime Customer Support

Technical Assistance
Installation Guidance
Troubleshooting
Warranty Support
Product Guidance
Dedicated Customer Care
04

Warranty Eligibility

  • Valid only for the original purchaser.
  • Purchase must be made from ORBLR or an authorized seller.
  • Proof of purchase is mandatory.
  • The issue must occur during the applicable warranty period.
05

Proper Product Usage

  • Operate the product only under normal conditions.
  • Follow all installation instructions.
  • Use only approved accessories.
  • Carry out recommended maintenance.
06

Warranty Exclusions

Physical Damage

  • Accidental damage
  • Improper handling
  • Cosmetic damage
  • Unauthorized repairs
  • Misuse

Environmental Damage

  • Water damage
  • Flood
  • Fire
  • Moisture
  • Corrosion
  • Natural disasters

Electrical Damage

  • Power surges
  • Wrong voltage
  • Improper wiring
  • Burnt circuits
  • External electrical faults
07

Warranty Claim Process

We've made the warranty process simple and transparent.

1

Contact Support

Reach out to ORBLR Customer Support with your concern.

2

Share Details

Provide your invoice, order ID, product details, and images/videos of the issue.

3

Inspection

Our technical team will inspect the issue remotely or request the product if necessary.

4

Resolution

Once approved, we'll repair or replace the product as applicable.

08

Warranty Resolution

  • Repair of defective products.
  • Replacement of faulty components.
  • Equivalent replacement if the original model is unavailable.
  • Remaining warranty continues after repair or replacement.
09

Pending Payments

Warranty services may remain on hold until all outstanding dues, installation charges, service charges, or product payments are cleared. The original warranty duration will not be extended during this suspension period.
10

Shipping for Warranty Claims

  • Reverse pickup will be arranged wherever available.
  • Approved self-shipping may be requested where pickup isn't possible.
  • Verified shipping costs may be reimbursed at ORBLR's discretion.
11

Limitation of Liability

ORBLR's liability is limited solely to repairing or replacing the defective product. ORBLR shall not be responsible for indirect, incidental, consequential, commercial, or financial losses arising from product usage.
12

Warranty Becomes Void If

Modification

  • Unauthorized repairs
  • Internal modifications
  • Altered hardware

Identification Removed

  • Serial number removed
  • Warranty label damaged
  • Identification altered

Improper Usage

  • Misuse
  • Commercial misuse
  • Use beyond intended purpose
13

Policy Updates

ORBLR reserves the right to modify or update this Warranty Policy at any time without prior notice. The latest version published on our website shall supersede all previous versions.

Need Help?

Our customer support team is always ready to assist you with warranty questions, troubleshooting, and claim requests.

Contact Support