Refund policy

CANCELLATION, RETURN AND REFUND POLICY

Return Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased. And post verification of the defect by the service team over a video call with the customer.

Return Initiation Policy:

  1. Call customer care to log a return request.
  2. If repairing is possible on site, technicians will visit and resolve the issue.
  3. If repairing is not possible even after a technician visit, a replacement will be initiated within 10 working days.

Return & Replacement Window - A return request needs to be placed within 7 working days of delivery of the order at your address.

Return & Replacement Reasons–

We are committed to ensure the delivery of best quality products to you. However in case of any issue with the product, we will ensure timely resolution within our policy framework.

We guarantee a full refund/replacement for all orders that fall under the following categories:

  •  Cancellation before shipment – We respect your choice. We will ensure a full refund for any cancellations made prior to shipment.
  •  Product out of stock but billed–For products that are no longer in stock, we provide a full refund to keep your shopping experience hassle free.
  •  Wrong product received –in case you have received a different product other than what you had placed an order for, we will be issuing a replacement unit.
  •  Dead/defective on Arrival -for products which are dead/defective while receiving and are not repairable by our customer care, we will issue a replacement unit on receiving the defective item.

Exclusions Return & Replacement:

  • Products you deem no longer in need
  • Products that have already been used or installed
  • Products that have been tampered by any unauthorized technician opens and tries to repair the product within the period of replacement.
  • If repair or replacement of the product is possible by our customer care
  • Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, color shade difference etc.
  • Packaging not impacting the product structure or performance do not qualify for returns
  • If the request is outside return window
  • If the product is not defective on arrival

Return and Replacement Process –

Raise a return request to our Consumer Care Team at +91 96969 69030 or email at support@orblr.in. Our consumer care executive are available Monday to Saturday 10:30 am to 05:30 pm except on public holidays

Once your request has been logged with us, our authorized service representative will contact you within 24-48 hours to assess the issue.

In case the product is repairable: The service representative will resolve the issue. In case new spare parts are required for repair, to be arranged by a service representative at no additional cost to you.

Pick up for Replacement –

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 -5 working days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

Refund Policy

In any of the cases where the refund needs to be issued-

We will take 3 working days to process the refund once approved. The refund amount will be credited to your bank account generally within 7-10 working days. The said timeline is subject to differ or extend depending on the bank.

If you have paid using a UPI/credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order

Partial Cash on Delivery (Partial COD) Policy

To offer a balance between customer convenience and order authenticity, we offer a Partial Cash on Delivery (Partial COD) payment option on select products.

How it works:

When choosing Partial COD at checkout, you pay a fixed upfront amount online:

  • ₹1,999 for CLOT3, AIR, EVO7+, CYBR7 & CYBR11

The remaining balance is payable in cash at the time of delivery.

Example:
For a product worth ₹13,999 (like AIR), you pay ₹1,999 online and ₹12,000 in cash upon delivery.
For a product worth ₹34,999 (like CYBR11), you pay ₹1,999 online and ₹33,000 in cash upon delivery.

 

Important Terms:

The upfront payment (₹3,999 or ₹4,999) is non-refundable if:

The customer refuses to accept the delivery.

The shipment is marked as undelivered due to unavailability or incorrect address.

The Partial COD amount will be adjusted against the total product price during final payment.

In case of order cancellation before dispatch, the upfront (₹3,999 or ₹4,999) amount is refundable as per our standard refund timelines.

Partial COD is offered to ensure genuine orders and minimize fake/return-to-origin shipments. We encourage customers to opt for full prepaid orders for a faster delivery experience.

Why do you require an upfront payment for Cash on Delivery orders?

We offer Partial Cash on Delivery (Partial COD) to confirm genuine orders for our high-value EV chargers. Full COD often leads to fake or refused deliveries, which causes delays and unnecessary logistics costs.

The upfront amount helps us process and ship orders faster and is adjusted against the total product price. The remaining balance is paid at the time of delivery. For the fastest and smoothest experience, we recommend choosing full prepaid orders.

For any questions related to Partial COD, please contact our customer support at +91 96969 69030 or support@orblr.in.

Terms and Conditions:

All Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return.

Kindly retain the packaging for up to 7 days of delivery as it may be needed just in case you need to return the product.

In case of any missing accessory/components of the Products like wire, plugs, etc. We will investigate the issue with our logistics partner. If it is found missing in our investigation, then we will either ship the missing product/s to you or will reimburse you the cost of missing product/s as per the applicable market price.